Five Mistakes People Make Reading Body Language at Work

Human beings are genetically programmed to look for facial and behavioral cues and to quickly understand their meaning. We see someone gesture and automatically make a judgment about the intention of that gesture. The gesture and our interpretation of its meaning can profoundly affect team dynamics.

And we've been making these judgments for a long, long time. As a species, we knew how to win friends and influence people - or avoid/placate/confront those we couldn't befriend - long before we knew how to use words.

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When Talk Fails, So Do Projects

Fifty years ago, Peter Drucker - widely considered the father of "modern management" - coined the term "knowledge worker." Today that term is frequently attributed to software engineering and quality professionals, whose mission is to infuse their knowledge of a particular domain into creating today's modern computer software. Software is what puts the smarts into today's smart devices, whether they are iPhones or Blackberries, GPS navigation systems, or supermarket scanners and the like. Without smart software, hardware is mostly dumb.

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The Fatal Assumptions of Executive Communication

I stand in front of high potential leaders, at least once a month, conducting a seminar, giving a speech, or discussing leadership development. One of the standard scenarios I ask these busy, engaged, and effective managers to consider is, “have you ever left a meeting with a colleague and as you travel down the hallway talking about what you just heard, you look at each other with that ‘were you in the same meeting I was in’ expression?”
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