Tuesday, 26 June 2012 20:00

Estimating: The Courage to Confront Uncertainty Featured

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FEATUREJune27thBy definition estimates are uncertain. At best they are well supported and highly likely to be accurate reflections of the expected outcome. At worst they are mere guesses, wishful thinking or forced assertions to satisfy demands from above.

Accurate estimates require information. The estimator needs to know what is to be accomplished, how it is to be accomplished, and who will do the work under what conditions.

Estimates are often needed well in advance of the availability of the information required for accuracy.   That causes problems, particularly, when there is fear of making an estimating error or being held to an estimate even when it is proven to be wrong.  Often this fear is quite rational and justified by past experience.   Executives, often far from the action, act as if they believe estimates to be 100% accurate.  They create pressure and often make decisions that are contingent upon the delivery of a product on time and budget without considering risk.

As a result, project managers are inhibited. They either refuse to estimate or wildly inflate their estimates to make sure they are not blamed for overruns or late deliveries. 

Of course there is hope.  As any well trained PM knows estimates require assumptions and assumptions imply risk.  Multiple assumptions to create alternative scenarios enable ranges of estimates. Estimates, when one is far in time from the actual work, require more assumptions and a greater number of scenarios than close-in estimates.  Uncertainty is greater when the work to be done is farther into the future.  Ranges can and should be wide.

But, that is being rational and expecting others to be rational and knowledgeable about project estimating. The reality is that rationality is far from guaranteed when it comes to projects. Often, people in power want what they want when they want it and people who are not in power do not speak up and confront those who are in power.

A project manager has the responsibility to be courageous and to educate others regarding the realities of project estimates. 

The only certainty is that there is no certainty about most future events, and the ones we can be certain of are not particularly pleasant. It is a project manger's job to make things happen. To do so, requires that we paint a reasonably realistic picture of the way things are likely to unfold and then use that vision as a guide.  We must be ready to adjust the vision and manage expectations even if that means admitting that our estimates were wrong.

When we are faced with irrational clients and managers, all we can do is try our best to get them to base decisions on facts and reasonable probabilities. If that doesn't work then we either pass on the project or do our best to get things done as effectively as possible, expecting the blame if they don't.

Don't forget to leave your comments below.

Read 4870 times Last modified on Wednesday, 27 June 2012 12:36
George Pitagorsky

George Pitagorsky, PMP, integrates core disciplines and applies people centric systems and process thinking to achieve sustainable optimal performance. George authored The Zen Approach to Project Management and PM BasicsTM. He teaches meditation and is on the Board of Directors of the NY Insight Meditation Center.

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0 # Mario 2012-06-29 11:08
The courage to confront uncertainty when estimating, does not only come from the equilibrium, the project manager engages in,, to make "ends meet", but, on his cultural attitude towards the resolution of problems. This attitude is what renders credible, to others, his /her particular resolution/deci sioon taking method. If you start from the premise that life is risk, uncertainty and change, you would be more able to find the courage to confront the challange of taking decisions, since you would have already internalised the uncertainty of not having the information or the quality of the information you need to take a decision. Taking decision in a context of uncertainty is the norm, not the exception, therefore you do not need to be corageous to take decisions ... you just simply take decisions, as the dynamics of the environment forces you to be proactive.
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0 # George Pitagorsdky 2012-06-29 16:45
I agree. The person who starts witht he premis that uncertainty and change are facts of life there wouldbe no need for courage in making effective decisions. One would intrinsically know that the decision is associated with risk.
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