It’s the hot button lately in project management circles. How can teams collaborate? It’s not idle chatter. It’s been apparent for a long time that a project manager’s role is not just calculating a schedule from his hidden laboratory deep in the bowels of the organization. Now a project manager is expected to spend the vast majority of his or her time working with others. They may be negotiating with the clients or recruiting new team members or empowering and encouraging the team to be more effective or refereeing resource conflicts with resource managers. And that’s just one-on-one or with small groups. The project manager is also expected to speak publicly to the board or the media or the users or the team.
The Project Manager’s Collaborating Conundrum
Getting High Performance from the Middle 80% of the Project Team
Even if you haven't reached official management status, you've probably had the opportunity to take the lead and be in charge of others-managing a project or serving as team leader. Looking back, did you find yourself investing 80% of your time with just 20% of the people you were leading? Did you find yourself immersed in micromanaging the bottom 10%-your problem children-while spending the rest of your time catering to the needs (and whims) of the 10% who were your star performers?
Building Your Virtual Team
Globalization has changed the nature of how businesses function. What is has not changed are the requirements for success. A dedicated team of skilled employees guided by expert managers is crucial to any corporation. Communication is paramount, more so today than ever before. Pulling together a seamless business team on-site is a challenge in itself. Trying to rally employees from distant locals can be daunting, at best. A successful "virtual team" can bridge the distance, but with any team - virtual or traditional - communication is the key to productivity.
How to Create a Winning Team. Part 3
The Technical Support Project
Now that you have a new and improved technical support team in place, you need to let people know. This includes departments within your company and external customers, both of whom need different types of marketing. This article will outline some ideas on how to spread the good word.
How to Create a Winning Team
The Technical Support Project. Part 2.
Staffing is the most critical part of creating a winning technical support team. If you make mistakes with the steps discussed in my first article but excel at hiring and managing your people, you will succeed in the end. If, however, you do well with the mechanics and make mistakes with staffing, you will certainly fail.
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