Project Management | Project Managers

Globalization has changed the nature of how businesses function. What is has not changed are the requirements for success. A dedicated team of skilled employees guided by expert managers is crucial to any corporation. Communication is paramount, more so today than ever before. Pulling together a seamless business team on-site is a challenge in itself. Trying to rally employees from distant locals can be daunting, at best. A successful "virtual team" can bridge the distance, but with any team - virtual or traditional - communication is the key to productivity.

The Technical Support Project

Now that you have a new and improved technical support team in place, you need to let people know. This includes departments within your company and external customers, both of whom need different types of marketing. This article will outline some ideas on how to spread the good word.

The Technical Support Project. Part 2.

Staffing is the most critical part of creating a winning technical support team. If you make mistakes with the steps discussed in my first article but excel at hiring and managing your people, you will succeed in the end. If, however, you do well with the mechanics and make mistakes with staffing, you will certainly fail.

With the uncertain economic environment, many organizations are challenged by having to align shrinking budgets with their training and development needs.  While professional development remains an essential part of organizational health, it can be costly, too. Despite the economic crisis, or perhaps because of it, chief learning officers (CLO) are looking for a better cost-savings approach to learning. The virtual classroom and other e-learning opportunities provide just the solution.