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Wednesday, 15 April 2020 08:00

ITIL V3 Overview

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Information Technology Infrastructure Library or ITIL is the most recognized system for IT service management (ITSM).

For the 20 years since it was created, ITIL has improved and changed scope in business and technology practices. ITIL provides a body of knowledge that can be helpful to achieve a particular standard.

Here, you will better understand the terms that come with ITIL. Let us start the discussion of the ITIL V3 overview by knowing first its definition and fundamentals.

What is ITIL V3?

The first publication in the 1980s made ITIL the most widely used system by the organizations to give IT service management (ITSM). ITIL consists of the best processes and practices that you can adopt to provide excellent service management.

The system provides effective service delivery at a cost-effective rate. Upon the process, IT professionals can use GS Auto Clicker to manage to click the mouse automatically.

There are different versions of ITIL released to meet the changing requirements of businesses. As it is termed, ITIL V3 is the third version of ITIL released in 2007. However, they were updated in ITIL V3 in 2011.
This update made ITIL V3, also known as ITIL 2011 V3. This new version fits the latest business environment as it includes strategic elements. Because of this, the IT service management becomes more aligned with the requirements of a business.

ITIL V3 Fundamentals

There are essential factors you need to consider in ITIL. Below are the ITIL V3 fundamentals that you need to know:

Change management

In every organization, change is unavoidable. The technologies continuously upgrade and will always have to be replaced. That's why ITIL V3 has a set of practices called Change Management.

These practices are served to prioritize, implement, and handle changes effectively. It is done by using Change Management properly so that downtime can be avoided.

Incident management

With the environment of the businesses today, it is essential to make sure that the operations are manageable. In some situations that the service is interrupted in the organization, the production is affected.

Thanks to ITIL V3 Incident Management. For it has the best practices to handle effectively and ensure the business operations. It is making sure that it will smoothly run with minimal to no downtime.

Problem management

The one who is responsible for performing RCA or Root Cause Analysis is the Problem Management team. They are liable to find a permanent solution for recurring incidents. Problem Management makes sure to maintain a known error database.

ITIL V3 Framework

The ITIL Service cycle is where the ITIL V3 framework revolves. This cycle comes with the set of best practices and supporting processes in each stage. There are ITIL stages. Here are the following stages:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Continual Service Improvement
  • ITIL Service Transition
  •  ITIL Service Operation

There is a structured closed-loop process that goes together with the lifecycle stages designed in ITIL. When creating services from scratch, most of the service management activities were not performed.

That's why ITIL stages are important. While integrating into the overall ITIL framework, each stage is represented by one of the ITIL volumes and is self-contained.


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ITIL Service Design

Another lifecycle is Service design. It is about the design of services and supporting factors for the initiation to the actual environment of the business. There are scopes included in the Service Design lifecycle.

This lifecycle consists of changes and improvements to the existing services and the design of the new ones as well. Below are the factors to consider in ITIL Service Design:

  • Design Coordination - This makes sure that the design of the IT services, architectures, service management information systems, processes, metrics, technology, and information is consistent and effective.
  • Service Level Management- Designing services according to the agreed service level targets and checking all Operational Level Agreements and underpinning contracts are appropriate.
  • Service Catalog Management- Taking responsibility for the maintained Service Catalog. Also, it must be produced and contain accurate information to all the operational services.
  • Risk Management- must assess, control, and identify risks. This includes the analysis of the value of assets of the business. Must also have early detection of threats to the assets and evaluate how vulnerable the assets could be to the risks.
  • Availability Management- this is liable for checking the IT infrastructure, tools, roles, processes, etc. to ensure that it is appropriate for the availability targets, which are agreed upon.
  • Capacity Management- Responsible for the capacity of the IT services and infrastructure to deliver the agreed service level targets on-time and in a cost-effective manner.
  • IT Service Continuity Management- The minimum agreed Service Levels should be provided to IT service. This process can happen if the risk of disaster events is reduced to an acceptable level, including planning for the recovery of the services.
  • Information Security Management- The organization's information, IT services, and data should remain confidential, available, and integral. This responsibility goes to Information Security Management.
  • Compliance Management- Should comply with the enterprise's legal requirements and policies. It will happen through IT services, systems, and processes.
  • Compliance Management - Ensure IT services, processes, and systems comply with enterprise policies and legal requirements.
  • Supplier Management- Should make sure that all suppliers will meet their contractual commitments and that the contracts will support the needs of the business.
  • Architecture Management- Provides a blueprint of the future development of the technological landscape and should consider the new technologies and service strategy.

ITIL Service Design Purpose

The ITIL Service Design has the purpose of ensuring the development and fulfillment of services with organizational intent. It should also consider the supportability, business continuity, and risk management. The transition of the service becomes more comfortable if there are an early integration and control of the issues addressed during the service design.

ITIL Service Strategy

Service Strategy is made to provide a strategy for the lifecycle of service, and the service perfectly suits the purpose and the availability of it for use. The strategy should be synchronized with the business objectives and also to the needs of the customers. The stage of the Service Strategy lifecycle identifies which services to offer by the IT organization. Also, it determines the functions that need improvement.

  • Business Relationship Management - identifies the everyday needs of their prospective customer or client. Also, knowing their needs is making sure that the appropriate services will develop to meet their needs.
  • Strategy Management- Developing a strategy is done through the assessment of the service provider's competitors, offerings, and capabilities.
  • Financial Management- The accounting, budgeting, charging requirements of the service provider is kept managed.
  • Service Portfolio Management- To meet the required outcome of the business at the appropriate level of investment, Service Portfolio Management ensures the proper combination of services of the service provider.
  • Demand Management- For the services, it should understand, influence, and anticipate the demand of the customer. This action will make sure that the service provider has enough capacity to meet the needs of the customers.

ITIL V3 Foundation

The first level of certification is the ITIL V3 Foundation. This level is provided when the business starts the construction to Master ITIL V3. The ITIL V3 Foundation level provides the terminology, concepts, and fundamental definition. The level can be taken by those who want to:

  1. Understand the implementation of ITSM based on the ITIL V3 framework.
  2. Gather knowledge as a beginner on ITIL V3 framework

ITIL V3 Foundation Level: Examination Format
Anyone who wants to learn the ITIL processes can take the certification. ITIL foundation serves as another way to take other level exams.

The IT professions can achieve by the individuals who want to pursue this career through this examination. There are formats to take the ITIL V3 foundation level exam. Below are the formats:

  1. The exam has 40 multiple-choice questions. Candidates who clear this level will be granted with two credits.
  2. You could get the ITIL V3 Foundation level certification if you achieved at least a minimum of the score, which is 26/40 or 65% of the examination.
  3. ITIL V3 foundation level exam is a strictly closed book exam.

Conclusion

The ITIL V3 Foundation, Intermediate, Expert, and Master are the four levels where the IT professional can be accredited. The foundation level is about the basic concepts and the terminology of ITIL as a whole. Each of ITIL's five major topics goes to the higher levels.

ITIL V3 explains the concept of the IT service to support business goals. While the ITIL V2 focuses on IT operations.

So, upon having a profound discovery about ITIL V3, you will understand how the IT methods can help a business. The services of IT from the start of planning to the day of solving problems that a business might encounter.

Richard Gulle

Richard is a freelance writer who writes about different topics such as process improvement, computer software, mobile application, financial information, among other things. He has been engaged in writing how-to guides and informative articles directed for various kinds of readers. During his spare time, he loves to read fiction books and watch movies or TV series.

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