Re-establishing Communication on a Stalled Project

Five Steps to Success

Any study on project failure will list poor stakeholder communication as one of the top three reasons for a project’s demise. This brief case study discusses the steps I took to revive project stakeholder communications and move a group of stakeholders from intense distrust to frequent (and pleasant) collaboration.

Background: This web application redesign project for the military had petered to a low level grind, characterized by tersely worded emails, accusations and entrenched opinions. Project status meetings were held monthly, and sometimes skipped. There were no other re