Many Millennials already have mastered the high-tech communications of texting, email and social media, but they lack many of the basics of face-to-face communication. I get feedback all the time that Millennials miss opportunities for promotions or closing the deal due to their lack of offline connection. I urge to you become a double threat, someone who can connect quickly online AND can connect genuinely offline. (For those older generations reading, the pendulum swings both ways and you need to stretch yourselves to become more agile in your high-tech communication abilities but that's another article. You are off the hook…for now.)
Face-to-face communication can take a multitude of forms such as 1-on-1 meetings, team meetings, conferences, parties, impromptu connections, live speeches, etc. Each situation has it's own ripe opportunity to make an impression and solidify a connection. It's my goal to elevate your influence by equipping you with the five new rules of face-to-face communication. These rules apply whether you are receiving or delivering the offline communication.
- Be prepared. Face-to-face communication deserves forethought. Every communication (whether offline or online) has a purpose. Spend time before the face-to-face communication to gather your thoughts, establish the purpose and the desired outcome. I'd recommend using the application, Evernote, to capture any necessary information before, during and after the communication. If you use your smartphone to take notes, inform the individual so that they don’t mistake you for rudely texting during the conversation.
- Be present. Face-to-face communication deserves full attention. Much like when we drive a car, if we allow our mobile devices to distract us, the likelihood of veering off course increases dramatically. Stay focused. Effective preparedness and intentional note taking will help you stay on track. Establish strong eye contact. Resist the urge to multi-task. Schedule your face-to-face communications and be sure to get caught up on your email, texts, and social media updates to ensure you’re clear minded. Silence your phone (because whoever actually turns off their phone?) and do not check your phone unless you are expecting an urgent message at which point communicate the urgent need up front before conversing.
- Be attentive. Face-to-face communication deserves full participation. Great conversation is like a tennis match. One person serves up their thoughts and the other reciprocates, back and forth, back and forth. But in order to successfully hit the ball over the net, you must be paying close attention to every detail of the communicator's words, body language and tone of voice. Add to the dialogue with relevant questions, stories, analogies, thoughts, or facts.
- Be concise. Face-to-face communication deserves brevity. These days everyone has more than they can handle so be respectful and keep your communication succinct. Building rapport with small talk can be helpful but limit it to less than five minutes. Put a time limit on the conversation so you both can stay on point. If you’re prepared you'll be able to communicate confidently and clearly. Those whom you are communicating with will appreciate your focus and clarity.
- Be consistent. Face-to-face communication deserves the real you. Social media has allowed individuals to create online personal brands that allow others to gain context around who you are as a person. Many people will search you online to then size you up offline. Make sure your online brand or presence communicates who you truly are. If there is a discrepancy, the face-to-face communication could be clouded with doubt and superficiality and all connection will be lost.
Time will tell how new technology such as augmented reality or holograms will alter how we communicate face-to-face in the future; but as for today, face-to-face communication works and resonates with many of today's leaders. Arm yourself with these five new rules today and become the double threat needed to thrive tomorrow.
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