Author: Dmitri Khanine

A PM’s Guide to User Experience (UX) – Part 2


In Part 1 we looked at the key UX capabilities and started to explore the use of wireframing as a quicker and more efficient substitute to conventional ‘heavy’ prototypes. In this part, we’ll take a step back and look at what comes before the prototyping.

I briefly mentioned that UX has been increasingly popular in the recent years due to the great triumphs of design at Apple, Google, and other market leaders. But this has little to do with the biggest value that UX can bring to the frontline trenches of enterprise software delivery, where people like you and I are spending most of our time.

The Big Secret

One of the biggest misunderstandings about the UX is the simple fact that it’s not all about the design. Yes, design is a big part of it and the reason for its recent popularity, but the biggest promise and the greatest potential of UX lies in its new approach to business requirements – it’s User Research Tools.

As I mentioned, last year’s PMI study showed that 47% of IT projects get in trouble due to poor requirements management, so let’s see if we can figure out why is this taking place.
Let me ask – what are the two key characteristics of great business requirements?

Complete and traceable, correct?

We want to make sure that 100 per