Mark Barnett, PhD, MBA is Senior Executive Consultant, at Robbins-Gioia, LLC. He has 15 years of experience leading business transformations within multiple industries, including oil & gas, high-tech R&D and manufacturing, telecommunications, and insurance and financial services. Mark served as RG’s engagement lead at one of the premier international oil & gas products and services companies, implementing a common new product development framework across 10 business units. He is also a thought leader in the area of Customer Experience Management, transforming organizations to place customers at the center of everything they do, leading to increased revenue, improved service quality, and reduced operating cost.
Wednesday, 18 September 2013 07:52