Dr. Susan Heidorn, BRMP, PMP, CBAP, is the Director of Business Solutions at Watermark Leaning. She is also an experienced consultant, facilitator, speaker, and trainer, with over twenty-five years of business experience. She provides project management, business analysis, strategic thinking & planning, leadership development, facilitation, process improvement, change management, and team development to her clients based on best practices in the industry. Susan has been a speaker at a number of IIBA and PMI conferences as well as local and regional organizations, boards and private client development sessions. She is a lifelong learner whose passion it is to guide people into achieving excellence in their personal and professional lives.