Tag: Other


The Courage to Try Something Old – Part 1: Facilitation

We know that it often takes courage to try something new. But what about trying something old? Sometimes it takes courage to do the basics, things that we know work, but for a variety of reasons are deemed to take too long or seem too “old school.” Often the old ways are not welcome. To be sure, the old ways do not always add value. But when they do, it can take courage to convince the organization that it’s worth spending the time. The first one of these oldies but goodies that I will address is about facilitating requirements meetings. Even the concept of a meeting seems a bit old school, and when you add on the discipline needed to successfully facilitate, it can seem insurmountable.

The glorious thing about requirement meetings is that rather than interviewing many stakeholders separately, which is time-consuming, we can get the stakeholders together. It’s a chance to get issues discussed, questions answered, and direction set. But stakeholders may come unprepared or with hidden agendas. There are usually different personalities and communication styles which cause different types of disruption. And it takes courage to take the time to successfully facilitate. It takes courage to keep the meeting focused. Here are three tips that will provide you courage and increase the likelihood of success.


Preparation. No matter how experienced we are, no matter how many meetings we’ve facilitated, no matter how many disruptive stakeholders we’ve encountered, we face new challenges each time we facilitate a requirements session. We can’t eliminate the disruptions, but we can minimize their effect. Thoughtful preparation with the appropriate stakeholders will help us go into each requirements event with confidence. Minimally, we need enough preparation to communicate the following before the meeting:

• Objective. This is an action, stated as a verb. Examples include: to resolve issue(s), develop a process describing a current or future state, review the results of an iteration/phase, or project.
• Desired outcome. This is a thing, stated as a noun. Examples include: decisions, issues, parking lot topics, requirement models and lists, story maps, flows and other diagrams, user stories, action items, follow-up items, and responsibilities, to name a few.
• Attendees, prep work needed of each, and expectations for their contributions during the meeting.
• Topics to be covered, who owns the topic, and approximate time to be sp