Ryan Downing has dedicated his career to finding ways to do things better and finding the ultimate best practice. He has more than a decade of experience in the software industry, with much of that time spent facilitating and leading successful implementations.
At one company, Ryan had the responsibility to train all the professional services teams throughout the organization on the best practices to successfully implement software. At another company, he took over a struggling services team and within a year saw their number of closed accounts jump 43%, amount of time to implement decrease by 11% and generated more customer references than in the three prior years put together. His team won an organizational process breakthrough award for positive changes in the company. Ryan’s passion is to help people be better so they can exceed their customers’ expectations.
He has also shared his encouraging message in a book, radio program, online magazine articles and at many speaking engagements. Ryan wants to empower individuals to become better in all areas of their lives so they can be successful at home, in their careers and any other endeavors.