FAQ’s

What time zone will the sessions be presented in?

All sessions will be presented in Eastern Daylight Time (EDT).

What browser should I use to watch the Virtual Conference?

Will the sessions be available on-demand after?

Yes, sessions will be available for at least 2 weeks after the show. No credits will be awarded for on-demand sessions.

How do I watch a session?

Make sure you’re logged in, go to the Sessions page and click on the title of each session you are interested in viewing. Add it to your agenda (if it is not already there) by clicking on the “Register and Add to my Agenda” button. You can then join or watch by clicking the green join presentation button.

Do I have to be registered to watch each session?

You must already be registered in order to watch sessions. You also must add the sessions you want to your agenda.

I am not seeing the green join presentation button.

First, make sure you added the session to your agenda as per the above.  If you have added the session to your agenda, and are still not seeing the green join presentation button, your browser might be cached on your device. You may need to clear your browser’s cache on the join page. To do so:

• On Windows: ctrl + F5
• On a Mac/Apple: Apple + R or command + R
• On Linux: F5

Are the Presentation Slides available to download?

If the speaker provided us with a copy of their slides, they will be available in the Documents Tab in that session to download.

Can I add notes while watching?

Yes, go for it! When in a session, click the myNotes tab, type and export them later on.

How do I access my certificate?

Within the session detail, you will see a tab called Certificate, click that and then Download Certificate. 

How do I claim my credits?

Credits will be reported by Associaton as long as we have your number on file