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Author: Lawrence Dong

Lawrence Dong is a result-oriented professional with 15 years of experience in Business Analysis, Project Delivery, and Leadership. He has been certified in CBAP, Scrum Master, PMP, and ITIL. Having workers across various industries including Banking, Logistics, Government, Healthcare, Superannuation, and Telecommunications, Lawrence is experienced in creating fit-for-purpose solutions via his exposure to industry best practices. To give back to the community, Lawrence has volunteered as a Board Director of IIBA Australia in the past, and as a long-time mentor through non-for-profit organizations.

Shu-Ha-Ri and Servant Leadership

In today’s rapidly evolving IT landscape, leadership styles play a pivotal role in shaping the culture and success of companies. With unique challenges and demands, it is crucial for leaders to adopt effective approaches that resonate with the modern workforce. Among many leadership styles, there are two prominent styles within IT companies – servant leadership and dictator leadership. Each leadership style has different implications for IT project delivery and for the delivery leads and/or project managers.


What is Dictator Leadership

Dictator (or dictatorship) leadership, despite its negative connotations, can be effective in specific situations (e.g., where discipline and obedience are absolutely necessary). This style involves a more autocratic approach, with leaders making independent decisions and providing clear directives to the team. IT delivery leads may adopt dictatorship leadership during high-pressure scenarios or when immediate action is required. However, it is crucial to balance this style with open communication channels and involving the team in decision-making whenever possible.


What is Servant Leadership

Servant leadership is a people-centered approach that prioritises empowering and serving the needs of the team. IT delivery leads following this style foster collaboration, open communication, and trust-building within the organisation. Creating an inclusive work environment, providing resources and support for team members to excel and offering coaching opportunities are key elements of servant leadership.


What is Shu-Ha-Ri

Shu-Ha-Ri is a concept that originates from the Japanese martial art Aikido. Aikido master Endo Seishiro explains the concept via the following statement:

“It is known that, when we learn or train in something, we pass through the stages of shu, ha, and ri. These stages are explained as follows. In shu, we repeat the forms and discipline ourselves so that our bodies absorb the forms that our forebears created. We remain faithful to these forms with no deviation. Next, in the stage of ha, once we have disciplined ourselves to acquire the forms and movements, we make innovations. In this process the forms may be broken and discarded. Finally, in ri, we completely depart from the forms, open the door to creative technique, and arrive in a place where we act in accordance with what our heart/mind desires, unhindered while not overstepping laws.”

Shu-Ha-Ri is increasingly popular with companies where Agile methodology influences their project delivery ways of working.


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How Shu-Hai-Ri Complements Servant Leadership

In the “Shu-Ha-Ri” framework, the servant leader guides the team closely at the beginning (Shu), transitions to a more hands-off approach (Ha), and ultimately reaches the stage where team members can make decisions independently while aligning with the organisational vision (Ri).

Example of Servant Leadership with Shu-Ha-Ri: Estimation


Shu: A delivery lead provides a pre-defined method of user story estimation, and the newly launched Agile development team follow the method in their first month.

Ha: In the second month, the Agile development team members reach out to the deliver lead to learn other estimation methods. They then decide to use a different estimation method under the guidance of the delivery lead.

Ri: Six months later, Agile development team members review all estimation methods and choose another fit-for-purpose estimation method all by themselves, without involvement of the delivery lead.


Playbook of Shu-Ha-Ri



Effective leadership in modern IT companies requires an understanding of different leadership styles and the ability to adapt to specific situations. IT delivery leads must navigate the complex challenges of the industry, drive success and inspire their teams to achieve their fullest potential. By adopting a fit-for-purpose leadership style based on the context, IT delivery leads can create a positive and productive work environment that fosters innovation, engagement and continuous growth. The concept of “Shu-Ha-Ri” provides a “test case” for leadership development and allows leaders to evolve alongside their teams.



  1. Wikipedia, “Shu-Ha-Ri”,
  2. Brian Tait, “Traditional Leadership Vs. Servant Leadership”,

Own Your Own Professional Development

This year (2022) is the best time to talk about something interesting – that is professional development. Why do I think you may be interested in this topic? Well, a recent (Sep 2021) survey conducted by HR Platform Employment Hero [1] via about 1000 survey respondents found that 48 percent of Australian workers planned to look for a new job in the next six months. That’s 1 in 2 people Down Under, a huge number, isn’t it? No wonder people in the US are talking about the Great Resignation[2]!

If you are still reading this article, you are potentially interested in investing your time, energy, and money in your professional development, so that you can seize the chance to progress your career sooner. You may want to ask me, “where should I start?” Well, Richard Branson once said: “Train people well enough so they can leave, treat them well enough so they don’t want to.” So, my first advice is for you to check if your employer’s career paths and progression programs are in place that you can take advantage of. It is probably the easiest way for you.

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However, if the existing solution is not in place, the next best solution is to have a private chat with your people manager, see if he or she can create a bespoke solution for you, based on your circumstances. Check out this article from the job search portal Indeed and follow the 9 steps[3] to prepare your talking points before your meeting with your boss to show your commitment.

My personal experiences have been that most employers do care about their people’s career plans, especially when you have made consistent and visible contributions to their business. However, I admit there are organizations where staff hasn’t been provided with sufficient career progression opportunities. If unfortunately, this has been your experience, keep reading and I have a piece of good news for you – you can own your own professional development.

Here is how (3-Steps Plan):

  1. Set your career goal – If you like what you do, do you want to work at a more senior level? If you don’t like what you are doing, use your imagination superpower to determine your dream jobs. Talk to your family and friends to understand your strengths and talk to a trusted industry connection to understand which roles will match your strengths.
  2. Analyze the gaps – How can you get there? What skills will be required from your future job? What skills have you already got? What are the gaps? This step may sound difficult, but there is a short path – check out your current & future jobs on and write down the required skills.
  3. Bridge the gaps – Prioritise the skill gaps based on importance, urgency, and logical sequence. Now you may ask, is there a learning model that I can follow to upskill myself? The answer is yes! Let me tell you a bit of the 70-20-10 learning framework.
    • 70% of your new skills can be learned from doing. You can ask for new tasks at work, apply for a secondment or participate in professional volunteering. These activities can help you accumulate the required experience for your future.
    • 20% of your new skills can be learned from others. Coaching, mentoring, and attending industry events are widely available options to you.
    • 10% of your new skills can be learned from formal learning. Courses and certifications, if chosen wisely, will give you a decent return on investment.

To help you best bridge your skill and experience gaps, I have created a 1-pager diagram for your kick-start. It is based on my own professional development experience and the successful mentoring sessions that I have provided to my mentees in the last 7 years.

If you follow the 3 steps plan, make sure you set up regular checkpoints to reflect your progress. Adjust your approach as required. If you show your commitment, I don’t see why you cannot achieve your goal after a reasonable period of time. So, I wish you good luck and be part of your own success in the year ahead.


  1. Australia’s version of the ‘great resignation’ revealed as staff swap jobs, Sydney Morning Herald,
  2. Who Is Driving the Great Resignation?, Harvard Business Review,
  3. How To Talk To Your Boss About Career Advancement in 9 Steps, Indeed,