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How to Describe a Great Steering Committee in One Word: Accountability

Andrew Miller’s Monthly Blog

I am sure that we have all been on projects that have reported to Steering Committees, probably most of us on more than one project like that. So what makes a good steering committee? Firstly, we need to remember the purpose of a steering committee. It is not to provide operational support; it is not to provide daily advice. It is to provide strategic direction for the project and the organization, and to act as an escalation point for decision-making.

Of course, the make-up of the steering committee is important. You want a solid mix of Finance, HR and Operations, complementary personalities, and a strong chair. It is also important to ensure that there is an even make-up of representatives, if the project encompasses multiple organizations. It is even important that the steering committee meet regularly. However, it is most important that the steering committee has accountability for the success of the project. This does not mean that they are responsible for tracking the daily progress of the project, but it does mean that they will do whatever they can to support and ensure its success.

How can we ensure steering committee accountability? Firstly, we need to ensure that the steering committee has a direct line to the project team, so that information is passed accurately back and forth. I think it is imperative that your project manager be a member of the steering committee in order to hear the discussions and decision-making process, and to take that back to the daily management of the project. It will make it that much easier for the PM to make the steering committee’s vision come true. Secondly, steering committee members should have something for which they are responsible. That can be in the form of a particular area of the project (finance, operations, HR, etc.) or it can be a particular phase of the project. This responsibility ensures two things: that most of the major project ideas are reviewed by a steering committee member before being presented to the other members; and that the Steering Committee member update his or her peers, giving the ideas and the updates immediate credibility.

I realize that this adds workload onto people who are already busy enough, but it is a sure way to increase the likelihood of success on a project.

 


Andrew Miller is President of ACM Consulting Inc. (www.acmconsulting.ca), a company that provides supply chain and project management solutions. Andrew is PMP certified and has led a variety of clients through complex systems implementations and organizational changes. He is an Instructor of the Procurement and Contracting course, part of the Masters Certificate in Project Management program through the Schulich School of Business Executive Education Centre (SEEC) in Toronto. Andrew has an International MBA from the Schulich School of Business with majors in Logistics and Marketing. He can be reached at [email protected].

A Year of Change for Project Times

Editor’s Comments

It’s hard to believe that another year is behind us. And what a year it’s been at Project Times. We started out as a quarterly, became a monthly in late spring, and here we are now, coming to you twice a month.

In this issue Chris Vandersluis takes us back to the Cold War in his piece Perk Up for PERT, PERT being an early and successful programmatic approach to project scheduling used in the 50s and early 60s. On a recent visit to Australia, he found PERT alive and well and surmises that it will soon reappear in North America.

Ben Snyder sends us Dispatches from the PM Front Lines with his advice that it makes sense to get back to basics from time to time. He believes it’s especially important when you’re in or near the front lines of the project action. Among other things he discusses the impact of project politics on getting the job done.

Our bloggers are once again offering their take on topical PM subjects. Our discussion forums are ongoing and we hope you’ll contribute.

Finally, we’d like to thank you for joining us during the year and wish you a happy, relaxing and safe holiday. And, of course, a great ’08!

Dispatches from the PM Front Lines

No matter how long you’ve spent in an industry or profession, it’s never a bad idea to revisit some of the basics you learned at the start of your career. They rarely change very much and they can often help to put things in perspective later on. And it’s no different in project management. One area where this is only too true is coping with project politics in the trenches, right up front, where the action is.

How can you make Project Politics work for you, not against you?

When thinking about the effort behind actualizing project objectives, it’s clear that formal and informal networks must be used to get work done. But it’s no easy feat to get individuals and groups with disparate goals working collectively. It requires patience, organizational awareness, and a broad, deep network of relationships.

For project-driven change to occur it needs cultivated, fertile ground and a deep well of resources. But creating that doesn’t happen overnight. While building relationships, cross-functionality is a great lateral first step to cultivation, it’s the caring and feeding of those relationships that sustain and maximize the effort, and provide a deep well of resources when needed. How does one dig that well, then care for and maintain it so the invaluable resources it contains are available when needed? It starts with creating VALUE.

Visibility. Ask questions; be curious about people; adapt your style to the style of others
Availability. Stop multi-tasking and be present for others
Lead by Example. Do what you say you’re going to do; treat others how you like to be treated
Understanding. Show empathy for constraints; lend a helping hand
Embracement. Create ownership by listening to and incorporating others’ ideas

Can you have more than one Project Sponsor?

The short answer: Yes. The better answer: The best-run projects don’t. Here’s why.

An organization that’s on a quest to run a project on time, on schedule and on budget may not realize the negative impact that having two or more project sponsors (the people that provide financing for the project and have the absolute authority to approve or cancel it) can have on the project. Think meeting time, scheduling nightmares, and decision-making challenges. Next, think overall increased costs to deliver the project due to the increased meetings, the meetings before meetings, and the time it will take to facilitate decisions on key issues across several project sponsors.

So what’s a project manager to do? From the moment you’re assigned a project, start getting your arms around the project structure by putting together a project organizational chart. The chart should clearly identify the names of the stakeholders, project team, project manager and the (one!) project sponsor. It can be used not only to get the project structure defined, but also to clearly identify team member assignments. Organizations succeed more often with a project organizational chart because:

  • If you don’t put it in a picture it’s hard to see
  • Until you see the picture with multiple stakeholders, you won’t realize how complicated (or ineffective) your project structure is, or will be
  • Sometimes it’s as simple as educating the organization on the difference between a sponsor and a stakeholder
  • You can’t win if you don’t play. Or, if you accept the structure given, you’ll later regret you didn’t try to influence it

How can you get greater Executive Support?

Executives have the ability to help us through project logjams, such as when stakeholders can’t seem to agree. When decisions need to be made, the supportive executive can help navigate the process in a timely fashion, reducing delays that would otherwise paralyze projects. They have the positional power to secure resources and funding, and can articulate the business need driving the project.

But while executives can help to get things quickly back on track when problems arise, it’s important that they be kept in the communication loop throughout the project. At the same time, don’t waste their time with details. Some of the biggest complaints executives have about their project managers include:

“They haven’t talked to me for three months and now they’re looking for more time and money”
“They bury me with details – just give me the headlines”
“They think this is my only job”
“They don’t take ownership of their projects”

So, if you don’t have executive support, you’ve got to ask yourself why not, and what can you do to get it? Consider how you’re communicating with your sponsor. Is the frequency appropriate? How about the level of detail? Should you be using more face-to-face than e-mail? When there are problems, do you bring options and recommendations? Do you know what the sponsor’s priorities are? If you don’t know what keeps your sponsor awake at night, it could be argued that you’re not doing your job.

Use a communication plan to keep people in the loop. Show that you feel the weight of the project and are proactively seeking solutions to problems. Don’t hide behind e-mail. Last but not least, develop a better relationship with your sponsor. Good rapport with your sponsor will pay enormous project dividends.

So get back to project management basics now and again and be surprised at how much you thought you’d forgotten, but really haven’t.


Ben Snyder is the CEO of Systemation, (www.systemation.com), a business analysis and project management training and consulting company that has been training professionals since 1959. Systemation is a results-driven training and consulting company that maximizes the project-related performance of individuals and organizations. Known for instilling highly practical, immediately usable processes and techniques, Systemation has proven to be an innovative agent of business transformation for many government entities and Fortune 1000 companies, including Verizon, Barclays Bank, JPM Chase, Mattel, State of Oregon, Travelers, Bridgestone, Amgen and Whirlpool.

Perk Up for PERT

Everything old it seems is new again. One of the earliest programmatic approaches to project scheduling was invented in the heyday of the Cold War. Propelled by inter service rivalries on one side and by the threat of Soviets in the arms race on the other, PERT was born. The Program Evaluation & Review Technique looked beyond a simple Critical Path Methodology (CPM) analysis to introduce the notion of risk into the project schedule. The method was tremendously successful. It was used on the Polaris missile project in the late 50s and early 60s and was credited with enabling the first test launch only 18 months after the start of the project.

The PERT method asks the scheduler to provide three data points for each activity rather than one. Each activity has a best-guess duration but also an optimistic and pessimistic duration as well. The idea is to start by doing the schedule based on only the optimistic, then only the best guess and then finally only the pessimistic durations. As the project progresses and actuals replace the optimistic, best guess and pessimistic durations, the range of risk at project completion decreases.

Why should this matter? Well, if you’re looking at the schedule for any significant-sized project and the result of that schedule says something like “We’ll be done with this project in 2 years, 3 months 6 days and 4 hours, everyone knows that’s a lie. The more likely scenario is that you will be able to estimate within a couple of months yet that’s not how we talk about the schedule. It we had followed the PERT method, we’d have gotten the easiest schedule range from just adding up the optimistic, pessimistic and best guess durations to be able to add “Our most optimistic projection is 2 years and 12 days and our most pessimistic projection is 3 years, 6 months and 4 days”

A range like that may not be what management wants to hear. We know what the reaction from management is likely to be: “You will finish the schedule then based on the most optimistic projection!” But, if you introduce this kind of analysis into every schedule, then you reveal several things straight away. First of all, is the scheduler an optimist (like the one above) or a pessimist? This isn’t trivial. It’s a terribly important thing to know. Also important is the increased credibility of giving a range of dates. It says to the reader that you’ve considered things that could happen to this project (both good and bad) and have given your best possible answer.

For those who spend time in such an analysis, it is also interesting to keep track of the progression of the range. Think about it like this. The day before the last day of the project, the range of possible finish dates is probably very narrow. “We’ll finish tomorrow or maybe the next day,” you might say. On the first day of the project, you would expect the widest range because we have the most number of tasks, which still have optimistic and pessimistic numbers that we’re considering. It’s logical then to expect that the two endpoints (the optimistic and pessimistic) will migrate towards each other as the project progresses. That indicates a healthy advance.

If the endpoints start to move apart during the project, this indicates that we’ve introduced an element of risk into the project that wasn’t there when we started. The endpoints can only move apart when we either add tasks or re-assess the optimistic and pessimistic durations of the remaining work. That’s an easy-to-watch-for warning sign for management that should spark some kind of project review.

We seem to have come a long way since the Polaris missile project but, while PERT did find its fans, it never took off the way that we talk about CPM analysis. Only those esoteric schedulers in the Risk Analysis industry seemed to take any notice and they were working on other things. If you’re interested in schedule and budget risk then you’re probably talking more about statistics that come out of a Monte Carlo analysis, or something much more involved. (“What’s Monte Carlo analysis?” you ask. That’s a subject for another day but suffice to say that the result of such analyses are S-Curves, Bell Curves and probability statistics.)

We still see PERT analysis available in a wide range of project scheduling tools. Some vendors probably wonder why they’re still supporting something that hasn’t got a huge following.

PERT suffered in its popularity not because it was a bad technique (I think it’s a great technique) but because it takes more work. Remember, we’re talking about adding additional elements of data for every single task during the planning process. In some organizations it’s hard enough to get a single data point, never mind three. So given there was more work and no incentive for most project managers to implement the technique, it gradually fell from favor.

So? It’s ancient history right?

Wrong.

While enjoying a quick four-day visit to Sydney, Australia (I’m kidding of course, while I do love Australia, it’s impossible to fly the 26 hours there and the 26 hours back and enjoy only four days in between), I got to meet with and listen to some of the top project managers in the Defense Industry. I took great interest in the sessions on Risk Management, as it’s something I know something about and it’s not often talked about in those terms.

In Australia, defense projects (and other major capital projects) must comply with the AS4360 standard. This standard was first introduced down under in 1995 and thanks in part, I think, to a red-hot economy and a government committed to expanding its defense spending, the AS4360 standard took hold in a big way and has become a staple of large projects there. That might have been the end of this story except that the standard has done so well that there is now talk of the US adopting AS4360 for major capital projects. The Americans will not simply implement AS4360 of course, but those in the know say that the AS4360 promotes a “risk analysis lite” culture that will be quite acceptable to the Defense, Aerospace and Energy projects that should be implementing such techniques.

In particular, one of the components of AS4360 that we’ll likely see promoted is the notion of three-point estimates for schedules, and that is PERT.

As is the case with many project management techniques, if this kind of standard is adopted, it will likely result in the promotion of more risk analysis attention across the US and, ultimately, everywhere else.

If you’ve never done PERT analysis before, it’s almost certainly available to you. Try implementing it with any copy of Microsoft Project. Right click on your menu bar to reveal the PERT toolbar. It will show you how to enter your optimistic and pessimistic analyses and show you a view with the result of your three-point analysis. It’s a worthwhile exercise if you’ve not tried it before and, if you do, you’ll be ahead of the pack and have a taste of project management life from Down-Under.

G’day mate!


Chris Vandersluis is the founder and president of HMS Software based in Montreal, Canada. He has an economics degree from Montreal’s McGill University and over 22 years experience in the automation of project control systems. He is a long-standing member of both the Project Management Institute (PMI) and the American Association of Cost Engineers (AACE) and is the founder of the Montreal Chapter of the Microsoft Project Association. Mr. Vandersluis has been published in numerous publications including Fortune Magazine, Heavy Construction News, the Ivey Business Journal, PMI’s PMNetwork and Computing Canada. Mr. Vandersluis has been part of the Microsoft Enterprise Project Management Partner Advisory Council since 2003. He teaches Advanced Project Management at McGill University’s Executive Institute. He can be reached at [email protected]. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.

Why I Became a Project Manager

Andrew Miller’s Monthly Blog

These days there are so many attractive jobs out there that kids coming out of school have unlimited choices. Lawyers and doctors make good money; entrepreneurs have a lot of freedom; big companies offer lifetime employment…just a few generalizations. What does project management offer? All of the above!

Ladies and gentlemen, we are on a growing wave of need, a tsunami of project skills, if you will. Everybody wants project managers. Historically, project managers were limited to construction projects and IT implementations. Now, project managers are wanted for every initiative, no matter how large or small. Large companies are developing their own PM methodologies and setting up their own PMOs. Medium-sized companies are hiring professional PM contractors at a dizzying pace; governments are always looking for a good PM. Even small companies are looking to bring on PMs to manage operational teams.

What do we have that everybody wants? It is quite simple really…discipline. We have the discipline to follow processes; we have the discipline to communicate effectively; we have the discipline to budget someone else’s money effectively; we have the discipline to ensure that work gets done on time. Discipline is, indeed, a very valuable commodity.

Most companies do not have a lot of discipline. Spending is out of control; vendors control relationships; structures are slow and top-heavy, and people follow their own agendas. I bet there are few executives right now saying “boy, I wish this organization just had some discipline” (if you are saying that, please call me, I can help with that).

In summation, pick project management. You can make good money just like a lawyer or a doctor; you can have a lot of freedom just like an entrepreneur and you can have lifetime employment, just like working for a big company. It is kind of like professional Utopia, don’t ya think? Right?

is President of ACM Consulting Inc. (www.acmconsulting.ca), a company that provides supply chain and project management solutions. Andrew is PMP certified and has led a variety of clients through complex systems implementations and organizational changes. He is an Instructor of the Procurement and Contracting course, part of the Masters Certificate in Project Management program through the Schulich School of Business Executive Education Centre (SEEC) in Toronto. Andrew has an International MBA from the Schulich School of Business with majors in Logistics and Marketing. He can be reached at [email protected].


Andrew Miller