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Tag: Strategic & Business Management

RIP – Rest In Place Projects

With 2 plus decades experience in the project management and organizational development world, I am incessantly amazed on how a project is so closely linked the Project Sponsor, instead of the organization and the business goals it is set to achieve or influence.

When the “why”, purpose of a project has been well documented and approved by the necessary resource, a Project or Program Manager is assigned to lead and support the planning, implementation and sometimes kick off the sustainment of the product from the project. The project manager (PM) with help from other resources is tasked with creating engagement protocols and tactics to ensure every stakeholder buys into the vision of the project.

A few years ago, while studying for a master’s in project management, one of my professors asked a question, at what point are you successful as a project manager? The class gave a quintessential response, “when the triple constraints, time, cost and scope are managed effectively”, we all echoed in our responses. To which she responded, you are all wrong, you are successful when you close a project and months later, the output of the project is being used/accessed.

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I share this story to provide some context around the role of the PM and how that does not impact the project when a PM is replaced. Why you ask? The PM has a set of guidelines to run the project and regardless of who is the sponsor, the pm ensures the project is implemented in line with the framework. However, when there is a change of sponsor, there is a shift that could lead to a complete halt of the project, or the cancellation of the project. This decision could be based on the personal preference, and at other times imply because the sponsor sees or believes the project does not align to his/her value or focus. The PM does not have the same power or influence.

If you are a PM and are wandering how to deal with a change in sponsor, and the new sponsor is about to shut down your project. Take heart, recognize that the decision is not your fault. It is beyond your influence. Take time to process the emotions you are experiencing, thereafter start working to close the project with exceptional expertise, from documentation to engagement tactics. I have seen a project that was completely shut down resuscitated years later. What helped to make the kickoff run smoothly is what the prior pm did to close the project.

Projects rest in place when they are closed properly by the PM.

Know When to Give Up: Apply Objective Positivity, Patience, and Persistence

Knowing when to and when not to give up on a project is a sign of clear thinking and effective management and leadership.

Positivity, patience, and persistence are needed when you are working to achieve a challenging objective. Yet even these qualities can be overdone and become toxic. Without objectivity they can lead to frustration and wasted efforts.

Toxic positivity is over-optimism that avoids reality by denying the negative. Positivity is healthy, but too much of anything can be toxic.

Toxic patience and persistence is stubbornness – persistence without a realistic sense of the likelihood of success. It leads to wasted efforts, frustration, and damaging behavior. It is driven by a fear of failure or biased thinking.

With mindful objectivity, you can recognize when persistence and patience are futile. Then with a positive attitude, learning from the experience, you go on to the next challenge with a greater probability of success.

Pessimism

Struggling with a puzzle, my friend said “I just can’t do this. I’m quitting these puzzles.” Some hours later, she solved it.

Impatience had driven pessimism – “a tendency to see the worst aspect of things or believe that the worst will happen; a lack of hope or confidence in the future” according to  Oxford Languages.

Maybe the experience triggered deep seated self-doubt or maybe past experiences programmed a sense of failure when obstacles were encountered. Pessimism was overcome by patient persistence. Something kept my friend working at it. Possibly, it was the need to overcome the feelings that drove her pessimism.

Pessimism makes persistence more difficult.  Negative thinking sets up self-fulfilling prophesy – “I can’t do it so I won’t do it. … See, it’s not done. I told you I couldn’t do it.”  Pessimism in organizations saps motivation and leads to poor performance.

But remember the difference between realistic assessment and pessimism. Thinking that the worst can happen can be quite useful.

It is the part of risk management when we try to predict the conditions that will get in the way of achieving our objectives. Edward de Bono in his Six Hats Thinking method includes a Black Hat. In this part of the process planners and decision makers purposefully set their minds to identify risks, difficulties and problems with the intent to either overcome them or decide that the likelihood of occurrence and impact are strong enough to cause decision makers to abandon their plan.

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Honest assessment

In project work we often find that assessments are influenced by bias. Thoughts like “Never give up” or “Good vibes only” seem helpful but can reinforce the ‘Sunk Cost Fallacy‘ — the bias that leads people to carry on with efforts that will never pay-off. This bias fuels toxic persistence based on thinking that since so much has already been spent we must push on.

Fear comes into the picture as well. Project managers may feel that admitting failure can mean career set back. As a result, they may play down risks and over optimistically misstate the probability of success. Others may fear being labeled as a pessimist or trouble maker if they bring up problems and difficulties.

Making an honest assessment requires managing the decision-making process so that decision makers take multiple perspectives. They look at the facts, take positive and “pessimistic” views, use intuition, and creativity. When any one of these views are over or under used, decision quality will suffer.

Know When to Give Up and When to Keep on Keeping on

Often, the decision to pull the plug on a project is a subjective one. But with objective criteria, the facts, creative thinking, and effective risk management, consensus can be attained.

When you apply objectivity, you realistically recognize when patient persistence is futile. Then, with a positive attitude, learning from the experience, you go on to the next challenge. You don’t “through good money after bad.”

Know when to give up. Remember that failure is OK, particularly if you learn from it. Letting go and admitting failure frees you up to greater success.

Being able to objectively recognize the subtle signs of toxic positivity and stubborn clinging to lost causes is a success factor. At the same time, knowing when to keep going is one too. What if Thomas Edison gave up after 999 attempts at inventing the light bulb? It took 1,000.

Intuition

As with so many important issues, there is no clear, by the numbers, formulaic way of knowing when to give up or when to keep on keeping on.

Intuition comes into play as the inner sense of knowing that success is just around the corner overcomes negative thinking and the insistence of others that there is no sense in continuing. Intuition also can tell us that it is time to give up.

With mindful self-awareness you can become comfortable with paradox and with the difference between the felt sense of being driven by self-confidence and the sense of being irrationally stubborn. Add to that the power of candid and collaborative assessment and you will make the right decision.

Making the Right Decision

When ending a project before its objectives have been met, the right decision is the one that “seems” to be in the best interest of the organization.

The decision point may be at a preplanned checkpoint or at a time when senior stakeholders get so fed up with budget overruns or delays that they take up the question of cancelling the project.

At that point the need is to step back and decide based on the perceived value of the outcome, the realistic probability of success, and the expected cost and schedule to completion. It is as if you were starting the project from that point. Do not fall into the sunk coast bias, make an honest assessment, and avoid fear and blame.

Perhaps it goes without saying that once a decision to abort a project is made, be sure to hold an effective performance review to learn from the experience. Remember that failure is OK if you learn from it and avoid repeating it in the future.

5 Tips to Employee Engagement for Remote Teams

After hiring candidates, companies often ignore the importance of their employees’ well-being. If you’re wondering why some companies can have a high turnover rate, regardless of how popular they are among giant names, the percentage of employee engagement is one of those contributing factors to this situation.

While managers can set up a fun activity to keep their employees engaged at the office, they can’t really do the same now due to the Covid-19 pandemic. This dreadful situation has forced many to put employees’ safety first. Hence, working from home isn’t that odd anymore.

That doesn’t mean managers can’t initiate an employee engagement program on remote terms. This article will dive into how businesses can thrive by improving employee engagement even though they are working away from the office.

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The Importance of Employee Engagement

Employees are companies’ biggest assets. Keeping them happy at your workplace will greatly benefit your business. After all, happy employees will do their best at work, resulting in better outcomes.

Here are a few benefits of getting your employees engaged.

Reduce turnover rates

Turnover is often one of the manager’s biggest enemies when it comes to ensuring a running project. Sometimes employees can quit at a time when companies need them the most, and that’s something managers can’t avoid or hold them to stay longer. This is where employee engagement plays a big part in avoiding this situation.

When companies pay attention to employees’ difficulties at work and provide them with a solution that helps overcome the situation, employees can put more trust in the organization. More trust means higher loyalty, which decreases their consideration to move out.

This can be done if the company provides a number of onboarding processes via training videos to help employees get the experience of what they can expect from the company. The onboarding also improves the communication between the company and employees so that they get engaged from the get-go.

Improve productivity

Productivity has been linked to employees’ ability to finish a task and handle a situation in a timely manner. But when said employees are unable to concentrate at work, whether it’s from internal or external problems, they may lose their performance. If companies have engaged with employees well, things that may potentially reduce productivity can be identified and avoided quickly.

Better customer service

Enthusiastic employees at work bring such a positive vibe around them. This can often be seen in the way employees treat and communicate with customers. Highly engaged employees don’t see work as an inevitable responsibility as an adult. They consider getting up every day to work to ensure they provide solutions to customers they are communicating with while also benefiting from working.

5 Tips to Improve Employee Engagement for Remote Team

1. Encourage two-way communications

Communication is key in every part of life, including the workplace. Make sure to always have clear communication with employees, so you can get rid of misunderstandings at work.

After all, the workplace is one of the common areas where people get misunderstood easily. If you can’t initiate direct, two-way communication with people working in your organization, they may feel left out and consider you don’t provide the solution they are facing at the moment.

2. Listen to them

Make sure your employees don’t get left out even though they are working on a remote term. While they don’t often show any difficulties because of the distance, managers should ensure if they are doing okay in the first place.

Many won’t initiate a conversation due to location and time differences. That’s why employees keep almost everything about work themselves—asking if they face a certain problem while remote working can improve their connection with you and possibly open up for more conversation in the future.

3. Recognize their efforts

Companies often don’t see what their employees have done in maintaining their performance at work. Managers only see the result without considering how much effort one has put into gaining such an outcome.

Make sure to recognize your employees’ efforts and appreciate them for what they do. After all, everyone’s hard work has made it possible for the company to thrive in this difficult time. So, show them that you acknowledge their work.

4. Reward your employees

The act of acknowledging someone’s work may come in many forms, including giving a simple ‘thanks’ and round applause. While these are common and relatively inexpensive, you can go as far as giving points or a bonus as a reward for their hard work.

Your employees will surely appreciate it if their boss shares gifts or free coupons to the nearest villa when they achieve a goal. It shows that companies take care of their employees by giving them a reward after working hard.

Knowing how companies take little things, such as small wins matter, will improve how employees see their workplace. This convinces them more that they are working in the right place.

5. Create fun activities together

Sometimes working from the home policy can greatly impact employees in terms of getting burnout quickly. Compared when working in the office, employees could say hi to each other and wind down a little bit when the tension was too serious or when the workload was so heavy.

Remote working means the ability to communicate with other teammates is limited, which often causes more stress to employees. In order to avoid a quick burnout, managers can provide fun activities or games virtually. Getting into games can reduce stress and boost the employee’s motivation to work after it’s done.

Takeaway

Remote teams are prone to having burnout because they are limited to doing certain activities like they used to. When employees are easily stressed out without a quick handle from the company, they will feel excluded from the entire organization.

In the long term, such condition may reduce their performance and ownership as they don’t feel connected at all. Managers can handle this situation by taking into consideration what makes these employees engaged again.

It’s crucial to introduce exciting activities to boost up their mood. Make sure to listen to their voices and create a safe space for a private conversation. These will help remote employees engage in the company they are working.

A turning point for prescriptive analytics? Can a technology on the edge go mainstream?

Imagine you are the CEO of a major corporation. You’re sitting in a conference room, surrounded by bright people, facing down a strategic decision. You need to know whether your company should make a big investment in an emerging sector or not. So, you turn to your best data analysts, and you ask them what you should do?

If you are a layman, you might imagine that this is a reasonable request. After decades of amassing data on every conceivable aspect of your business and marrying that with the seemingly endless statistics compounded by governments and third parties, an analyst should be able to give you a reasonable answer to a pressing business question. But it doesn’t work that way. While data tends to be extremely good at telling us what might happen in the future, it is largely powerless to tell us what will happen when we make a large, strategic decision.

A recent survey of business leaders, for example, found that although 99% of Fortune 1000 companies are investing in data and AI, only 30% feel they have a well-articulated data strategy.

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In data terms, this is the difference between predictive and prescriptive analytics. The former, which is used by businesses every day, tell you what is likely to happen. It’s important to note that it’s not a perfect crystal ball, but even knowing the future within a range of certainty is incredibly useful. It can tell us which prospects are likely customers, who are likely to buy something, or when your operations might become overloaded. All of that can inform decisions, especially in limited, tactical ways.

However, it doesn’t address the larger questions that many would like answered. Those questions fall into the domain of prescriptive analytics, which seeks to understand the outcome of a particular action. Prescriptive analytics doesn’t merely stop at the likely future, it tries to identify the best actions you can undertake to affect that future. According to Gartner, it answers questions like “what can we do to have this happen” or “What should we do?”

On a small scale, prescriptive analytics is seeing increasingly widespread use. One of the better-known examples is Amazon’s pre-positioning of products based on predictions of demands. You can also find it working well in industrial maintenance. Companies are using it to make decisions about what to do and where to send workers before they are needed. Such anticipation has also been scaled into systems that greatly increase efficiency and reliability.

With anything like prescriptive analytics, however, it’s extremely important to make a distinction between point solutions that resolve specific situations, and strategic solutions, which can answer any unanticipated decisions you have to make. Prescriptive analytics solutions today tend to “ride on rails.” They work very well on a particular task but cannot generalize beyond it.

Of course, the real promise of prescriptive analytics is not to resolve limited difficulties but to be generally useful to the business as a whole. To get there, we will need to resolve to solve at least four outstanding issues:

Relevant data. Right now, prescriptive analytics tends to be effective when it has large amounts of highly relevant and useful data are readily available. For example, geophysicists are currently using it to find the optimal location for dating oil and gas wells. To do so, they employ models that incorporate ocean surveys, seismographic data, capital cost information, as well as unstructured data sources, such as images taken inside test wells. To make a single decision they analyze literally terabytes of data. Of course, such decisions may also save millions of dollars, so it’s important to get them right.

A similar amount of data is also needed for more generalized business decision-making. We need to be able to incorporate everything from demographic databases to videos and social metrics into the pool for analysis. Of course, this is possible today, but it can typically only be done when compiled by a skilled analyst in products like Excel or more sophisticated tools like SAS. Such ad hoc solutions can deliver value, but they require a considerable investment that isn’t available or reasonable for most decisions.

Collections of ready-made models. While we can create prescriptive models for specific purposes, businesses will need to have ready access to a wide range of models that address the wide range of decisions a business needs to make. While no one could ever anticipate all potential use cases, the world has plenty of examples of shared resources used to overcome analogous problems. Today, it is possible to collect a database of relevant, working models that can cover most likely economic conditions and circumstances — especially if a marketplace could be developed for sharing and selling them.

Modeling tools. Something, for the course, will need to bring this together: an analytics platform that can understand both the inputs of investment, the ongoing financial activities of the company, and other inputs needed to understand bottom-line results. Such a platform should standardize and categorize models — as well as make them available in libraries for analysts.

Analytics. Obviously, we would also need a suite of superior analytics tools that could be used for all kinds of simulations that might be required. This is the smallest of the hurdles we need to overcome, as plenty of sophisticated analytics platforms already exist that is able to undertake these tasks.

The simple fact is that if we take the right approach, we are on the brink of a much wider application for prescriptive analytics than currently exists, and one that would greatly facilitate data-driven decision-making. While AI-driven predictive insight has aided businesses in innumerable ways, we are running up against its limitations every day. Perhaps, with the application of new approaches, CEOs will finally get the value they’ve been seeking from the massive amounts of data they’ve been amassing. In that way, when it comes time to make big strategic decisions around the conference table, analysts will be leading the way.

Navigating Project Management with a Hybrid Team

Project management has forever been changed by COVID in both subtle and significant ways. In my world – government contracting – it previously would have been unimaginable to work anywhere but at the client’s site. Since the pandemic, change surrounds us. I hesitate to call it the ‘new normal’ because nothing is normal about our situation today, whether you are in the public or private sector. As PMs, we’ve come to expect change and to shift our project management mindset accordingly (and sometimes daily!) by asking ourselves, “What will it take to meet the needs of this project?”

Managing a hybrid workforce represents one of the most significant changes ushered in by the pandemic. While we might have dabbled in it before, widespread adoption of hybrid is here to stay. And frankly overdue. Leading a dispersed workforce demands that project managers drill down to an individualized level. It requires looking at the work differently, identifying each employee’s strengths, weaknesses, and availability to determine how they can best contribute to the team.

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Operationally, there are several aspects of project management to consider with a hybrid workforce. Here are the ones I rank in the top five:

  1.  Realign your hybrid workforce with project needs  

Working 9 to 5 in an office used to be the norm, with limited flexibility about where and when employees worked. The pandemic proved that many employees can be productive remotely and outside of core hours. PMs need to realign project tasks with new flexibility, mapping a new path to project milestones. Harvard Business Review published a hybrid matrix model I like with four quadrants:

  • Work anywhere during set hours
  • Work in the office during set hours
  • Work in the office anytime
  • Work anywhere, anytime.

By dissecting the elements of project work and identifying specifically which item falls into which quadrant of the model, we can manage all employees with predictability and stability. The goal is that each person on your team knows what they must accomplish and the deadline so they can schedule daycare, uninterrupted work time, collaboration, and a work-life balance.

  1. Manage individuals for engagement and productivity

Once we reassess the project needs, we also need to reassess the available resources – our employees. That starts with knowing each employee’s strengths and weaknesses. I use a Strengths-Based Leadership Model and the Clifton Strength Finders Assessment. With metrics in hand, you can balance your teams in terms of strengths and hybrid availability, ensuring you have the right coverage and resources.

This individualized approach is time-consuming, but correctly applied, this approach can save PM’s time over the lifecycle of the project. Consider sharing strength results with each employee within the context of how the strengths help the employee meet organizational goals, project goals, and personal goals. These insights often reveal what truly motivates each employee (it’s not always money).

  1. Policies and governance for hybrid teams 

With a hybrid workforce, your employee handbook and project guidelines need to become living documents. You’ll need policies designed for maximum flexibility. Rather than focusing on what employees can or cannot do, policies need to be written to ensure employees have all the tools they need.

Some policies might require trial and error to get things right. For example, when we have team meetings now, we ask everyone to dial in to the conference line individually to listen, regardless of where they are working, and to turn on their camera when they are talking. This saves bandwidth and makes “face time” equitable between those in the office and those working elsewhere.

  1. Developing a dispersed culture

Many PMs manage teams who are in multiple locations, and large organizations have shown us how culture and values can span the miles. What I will emphasize here is that culture in a hybrid workforce demands more communication.

Weekly emails, quarterly leadership calls, daily check-ins all help to replace the

face-to-face interaction of the past. Establishing new routines, like having teams eat lunch together once a week via a video call, provide a casual ‘watercooler’ environment that helps employees get to know each other on a more personal level. We understand others better when we communicate face-to-face and can pick up on the nonverbal cues, whether in person or via video.

When the communication is two-way, and employees feel heard, hybrid culture really shines. Since everyone’s work preferences are (hopefully) being met through hybrid flexibility, you have an organization where everyone buys into the culture and people recognize that their behavior and their contribution matter.

  1. Metrics for a hybrid workforce 

PM has undergone a shift in metrics that highlights a hybrid workforce. The trend now is to focus on the outcome rather than output.

The outcome mindset measures value based on individual contributions to the end result. Were objectives met? Is the client satisfied? Are teammates satisfied with the balance of contribution across the team? These are metrics we need to measure for a hybrid workforce. The focus shifts to determining if teammates are contributing in substantial and meaningful ways. The team dynamic becomes so important that you may want to consider adding 360-degree feedback from peers as part of your PM processes.

Bottom line

Project management with a hybrid workforce comes down to three factors: flexibility, individuality, and communication. It’s a change brought on by the pandemic but exactly the shake up the working world needed.

The same flexibility that allows our teams to accomplish tasks at various times and places drives agility in other areas of the organization.

The focus on individuals and their contributions to the collective outcome pushes us to take a deeper look at the human beings on our payroll and gain insights into what satisfies their personal and professional goals.

Communicating differently, and more purposefully, has helped with a greater understanding of the organization and project goals. And it gives a voice to each individual and drives a deeper level of team engagement.

So even though we may be dispersed, our teams are closer than ever before.